Our staff of experienced Member Care agents will respond to your customer service inquiries via phone or voicemail Monday through Friday from 8:00 a.m. to 8:00 p.m., ET. You may leave a voicemail message or request a callback if hold times are higher than normal. Messages will be responded to promptly.
Please be advised that we experience lighter call and e-mail volume from Wednesday through Friday and during the week between the hours of 6:00 p.m.-8:00 p.m. Contact us at 800.283.SHRM (7476), option #3.
We are experiencing higher than normal e-mail volume at this time. Please allow up to 3-4 days for a response. For faster assistance, please contact us at 800.283.SHRM (7476), option #3.
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