Quick Tip:
For name changes, please go to your certification portal to submit a name change request. All requests should be accompanied by supporting documentation. Please see the Certification Handbook for additional details. Certification Portal FAQ

By Phone:
Our experienced Customer Care team will respond to your customer service inquiries via phone or voicemail Monday through Friday from 8:30 a.m. to 5:00 p.m., ET. You may leave a voicemail message or request a callback if hold times are higher than normal. Messages will be responded to promptly.
Please be advised that we experience heavier call and e-mail volume during the last two weeks of our registration and testing cycles.
Contact us at 800.283.SHRM (7476), option #3.

By E-mail:
Please allow up to one business day for a response. For faster assistance, please contact us at 800.283.SHRM (7476), option #3. Please be advised that we experience heavier call and e-mail volume during the last two weeks of our registration and testing cycles.

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