Our staff of experienced, Member Care agents will respond to your customer service inquiries via phone or voicemail Monday through Friday from 8:00am to 8:00pm ET. Members may leave a voice mail message or request a callback if hold times are higher than normal. Messages will be responded to promptly.
Please be advised that we experience lighter call and email volume from Wednesday through Friday and during the week between the hours of 6pm-8pm. Contact us at 1-800-283-SHRM (7476) – select option #3. Please have your SHRM member ID readily available, as you will be prompted to enter it by the phone system.
We are experiencing higher than normal email volume at this time. Please allow up to 3-4 days for a response. For faster assistance, please contact us at 1-800-283-7476 option #3.
Please use your 8-digit member ID # and last name to login to access your SHRM membership. You can also use your email address and password to login.